Right of Withdrawal


                          Withdrawal conditions


You have the right to cancel this agreement within fourteen days without giving any reasons for your decision. The withdrawal period is fourteen days, from the day where you  or a third person designated by you, which cannot be the shipping entity, have received the last item from a delivery, or rather has taken possession of such an item. To take advantage of our cancellation policy and withdraw from the agreement, you must contact us

Susan Wayland
Gaugasse 10
65203 Wiesbaden - Germany
phone.: +49(0)611945807610
fax: +49(0)611945807619
e-mail: contact@susan-wayland-store.de


with an unequivocal statement (i. e. a letter sent by mail, telefax or e-mail) informing us pertaining to your decision to withdraw from the said agreement. Feel free to use the attached sample withdrawal form for your convenience, however, it is not obligatory to use this particular form. You can also find the withdrawal form on our website [XY], complete it and submit it in electronic form, a sending method that is acceptable with any form containing your unequivocal statement. In case that you decide to take advantage of this opportunity to withdraw, we will immediately inform you (e.g. per e-mail) with a confirmation letter pertaining to the receipt of your withdrawal form. In order to meet the cancellation policy deadline, it is sufficient that you send the unequivocal statement off within the given deadline.


Consequences of the withdrawal

If you withdraw from the agreement, we have the obligation to refund all payments, which we have received from you, including the shipping and handling fees (exempt are additional costs, which derive from ordering a special shipment that is not the shipment method we define as our standard shipping method), immediately, but no later than within fourteen days from the moment, when we have officially received the unequivocal statement expressing your wish to cancel the agreement. For the refund procedure we will use the same payment method that you have used originally, unless we mutually explicitly agree to something different; in no case scenario you will be charged any fees regarding the refund of your money. However, we may delay or refuse to refund the funds until the delivered items have been returned to us, or you have provided us with ample proof that the said items are being shipped back, whichever is earlier. You are under obligation to return any and all delivered items within, but no later than, fourteen days since the day where you have issued an unequivocal statement defining your intention to withdraw. You have met the deadline if you have shipped off the items within the said return obligation time. The return shipment fees are payable in full by you. You are obliged to pay for any diminished value of the goods only in such case where the deterioration in value can be ascertained to be your fault, whereby the consistency, the characteristic features and the functionality of the merchandise have been significantly impaired through inadequate or improper handling.

Exclusion of the right of withdrawal

The right is inter alia for contracts for delivery of goods, which are manufactured according to customer specifications or clearly tailored to personal needs.
Digital media (e-books, e-magazines, download products) are excluded from the withdrawal. 


                                                            End of withdrawal rights