Terms and Conditions

1. Coverage

2. Business partners

3. Offer and Contracting

4. Right of Withdrawal

5. Prices and delivery fees

6. Delivery

7. Payment

8. Retention of title

9. Warranty

10. Copyright

11. Jurisdiction

12. Severability clause

13. Miscellaneous

Further information

Ordering process

Customer service

 

1. Coverage

For all deliveries by the Susan Wayland Store (hereinafter Susan Wayland Store) to the consumer (§ 13 BGB) the following General Terms and Conditions (GTC) apply.

A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither commercial nor their independent vocational activity.

 

2. Business partners

The purchase agreement is entered into with the owner of the Susan Wayland Store: Susan Wayland, Gaugasse 10, 65203 Wiesbaden, Germany. You can contact our customer service for questions, reclamations and complaints Monday through Thursdaty 9:00 to 15.00, Friday 9.00 to 14:00 under the following phone number +49 (0) 611945807610 or e-mail address contact@susan-wayland-store.de

 

3. Offer and Contracting

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. Possibility of an error is reserved.

3.2 By clicking the button [Buy / order subject to charge], you place a binding order for the goods listed on the order page. The sales contract is concluded when we accept your order and an order confirmation is sent via e-mail immediately after receiving your order.

 

4. Right of Withdrawal

 

                            Withdrawal conditions

 

You have the right to cancel this agreement within fourteen days without giving any reasons for your decision. The withdrawal period is fourteen days, from the day where you  or a third person designated by you, which cannot be the shipping entity, have received the last item from a delivery, or rather has taken possession of such an item. To take advantage of our cancellation policy and withdraw from the agreement, you must contact us

Susan Wayland
Gaugasse 10
65203 Wiesbaden - Germany
phone.: +49(0)611945807610
fax: +49(0)611945807619
e-mail: contact@susan-wayland-store.de 

 

with an unequivocal statement (i. e. a letter sent by mail, telefax or e-mail) informing us pertaining to your decision to withdraw from the said agreement. Feel free to use the attached sample withdrawal form for your convenience, however, it is not obligatory to use this particular form. You can also find the exemplary withdrawal form on our website, complete it and submit it in electronic form, a sending method that is acceptable with any form containing your unequivocal statement. In case that you decide to take advantage of this opportunity to withdraw, we will immediately inform you (e.g. per e-mail) with a confirmation letter pertaining to the receipt of your withdrawal form. In order to meet the cancellation policy deadline, it is sufficient that you send the unequivocal statement off within the given deadline.

 

Consequences of the withdrawal

If you withdraw from the agreement, we have the obligation to refund all payments, which we have received from you, including the shipping and handling fees (exempt are additional costs, which derive from ordering a special shipment that is not the shipment method we define as our standard shipping method), immediately, but no later than within fourteen days from the moment, when we have officially received the unequivocal statement expressing your wish to cancel the agreement. For the refund procedure we will use the same payment method that you have used originally, unless we mutually explicitly agree to something different; in no case scenario you will be charged any fees regarding the refund of your money. However, we may delay or refuse to refund the funds until the delivered items have been returned to us, or you have provided us with ample proof that the said items are being shipped back, whichever is earlier. You are under obligation to return any and all delivered items within, but no later than, fourteen days since the day where you have issued an unequivocal statement defining your intention to withdraw. You have met the deadline if you have shipped off the items within the said return obligation time. The return shipment fees are payable in full by you. You are obliged to pay for any diminished value of the goods only in such case where the deterioration in value can be ascertained to be your fault, whereby the consistency, the characteristic features and the functionality of the merchandise have been significantly impaired through inadequate or improper handling.

Exclusion of the right of withdrawal

The right is inter alia for contracts for delivery of goods, which are manufactured according to customer specifications or clearly tailored to personal needs.
Digital media (e-books, e-magazines, download products) are excluded from the withdrawal. 

 

                                                            End of withdrawal rights

 

 

5. Prices and delivery fees

5.1 The prices found on designated pages for products are excluding VAT and other price considerations.

5.2 In addition to the listed prices, we charge for delivery within Germany a shipping charge of $7.30 per delivery, within the EU a shipping charge of $17.80 and outside of the EU a shipping charge of $27.50 Shipping fees are clearly indicated under Shipping and delivery information.

 

6. Delivery

6.1 The delivery within Germany is being handled by the DHL. Outside of Germany the delivery is facilitated by the designated logistics provider of the country in question.

6.2 The delivery time within Germany can take up to 5 - 7 working days. Delivery times for dispatched items in regions outside of Germany, to Europe and overseas may vary. For more information, please see the Shipping and delivery information.

 

7. Payment

7.1 Payment choices include payment in advance, Sofortüberweisung, credit card (Master Card, Visa Card, American Express) and PayPal.

7.2 If you choose to make payment in advance, we provide you with our banking contacts in the offer confirmation and deliver the order upon payment receipt.

 

8. Retention of title

Until full payment has been made, the goods remain our property.

 

9. Warranty

Statutory warranty rights of the Federal Republic of Germany apply.

 

10. Copyright

All rights are reserved. The design and content of this website including all texts, translations, images, pictures, etc. are copyright protected. This also applies to excerpts. All rights, including translation, reprinting and duplication of the design, the contents or parts thereof, are reserved. Content on this site may not be copied in any form, or processed by using electronic systems, duplicated or distributed without written permission from Susan Wayland Store. The texts on the website, images, graphics, files, etc. are subject to copyright, unless no release notes were noted. Disclosure, modification, commercial use or use on other websites, in print or other media is prohibited. The violation of our copyright will be prosecuted under civil and criminal law.

 

11. Jurisdiction

In cases where the customer is a merchant according to the HGB, or a special fund or corporate body under public law, then Hanover court has jurisdiction.

If the customer is an end user, then Braunschweig court has jurisdiction, even if the client has no designated general jurisdiction within the Federal Republic of Germany or his home address at time of the dispute has remained unknown.

 

12. Severability clause

This agreement remains valid even if individual provisions should be deemed invalid. The provision in question shall then be construed that the original target of commercial and legal purposes are achieved as closely as possible.

 

13. Miscellaneous

German law is applicable under exclusion of the CISG.

 

Further information

 

Ordering process

If you have found the product you would like to purchase, then you can transfer it to the basket without any obligation by clicking the button [in the basket]. The contents of your basket can be reviewed by you at any time without an obligation by clicking the designated button [Basket]. Products can be removed from the basket easily by clicking on the button [delete] at any time. If you would like to finalize the purchase of products that are in your basket, click the button [go to checkout]. Please enter at that time your data. Mandatory items are labelled with an *. There is no requirement for a registration. Your data is transferred encrypted. After you have entered your data and chosen the payment method, by clicking the button [check entries] you get to the ordering page, where you can verify all entered data. By clicking the button [Buy / order subject to charge] you finalize the ordering process. The process can be stopped at any time by closing the browser window. On individual pages you can find additional information, for instance how to make corrections.

Customer service

For all your questions, information or complaints you can reach us at any time during following hours and by using any of the contact below:

Telephone: Monday-Thursday 9:00 – 15:00
               

                       Friday: 9:00-14:00

E-mail: contact@susan-wayland-store.de