Delivery and Shipping Information






Delivery areas

Zone 1: Countries inside the EU

Balearics (ES), Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Great Britain, Ireland, Isle of Man (GB), Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus Rep.

Zone 2: other European countries

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faeroe Islands (DK), Gibraltar, Greenland (DK), Kazakhstan, Croatia, Liechtenstein, Macedonia, Moldova Rep., Montenegro, Norway, Russian Federation, San Marino, Switzerland, Serbia, Turkey, Ukraine, Vatican, Cyprus Rep. (Northern Part)

Zone 3: Middle East and North America

Egypt, Algeria, Bahrain, Iraq, Iran, Israel, Yemen, Jordan, Canada, Kuwait, Lebanon, Libya, Marocco, Oman, Saudi Arabia, Tunisia, United Arab Emirates, United States of America

Zone 4: wolrldwide countries, who are not classified into zone 1, 2 or three

Argentina, Australia, Brazil, Chile, India, Mexico, Republic of South Africa, Japan, Taiwan, China, Afghanistan, Angola, Bahamas, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Camboadia, Central Africa Rep., Costa Rica, Cuba, Ecuador, El Salvador, Ethiopia, Guam, Guatemala, Guinea, Guinea-Bissau, Guiana, Haiti, Indonesia, Kyrgyzstan, Liberia, Macau, Mauritania, Mauritius, Marocco, New Zealand, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Singapore, Sri Lanka, Thailand, Yemen, Gibraltar, Venezuela, Colombia, Cameroon

Delivery charges

Our products are sent professionally packaged by courier services. The delivery is discreetly packaged in neutral packaging. The delivery charges are featured separately on your bill.

Download-products and shipping fee

All download products (digital media) are free of shipping costs.

Shipping fee

We calculate the shipping fees according to fixed flat shipping rates, no matter how many partial deliveries your order has or how heavy it is. The flat rate is dependant on the target country the package is being delivered to. Therefore, for deliveries within Germany, members of the EU and outside of the EU different flat rates apply.

Further details regarding shipping fees can be obtained by consulting this table:

Shipping fees
 - insured dispatch - 

Germany EU-countries   International (non-EU-countries)

(includes packaging, handling fees and postal fees)  

$7.30 $17.80 $27.50

Free shipping

Free shipping depends on the monetary value of your order and the designated target country. 

Free Shipping
 - insured dispatch - 

Germany EU-countries International (non-EU-countries)
minimum purchase amount                                                            $70,00 $150,00 $200,00

For deliveries to Switzerland and countries outside of the EU additional fees such as import taxes and VAT may apply. Additional Information is available on the web page of the European Commission ( or the website of the Swiss Confederation (


Delivery/delivery time

The dispatch from the Susan Wayland Store takes place after the payment has been received. The dispatch of orders takes place once weekly, on Tuesday every week. All paid orders, which have been received by any Tuesday by 10 AM MEZ in Susan Wayland Store, will be processed on the same working day, packaged and dispatched.

In case that the dispatch day Tuesday falls on a holiday or within the holiday season of the Susan Wayland Store, we will do every effort to process your order at the soonest possible moment and dispatch it to you immediately thereafter.

The delivery time depends on the delivery service in the destination country.



The packaging in the Susan Wayland Store is being handled with utmost care and finished packages are being forwarded to the designated courier service in perfect condition. In case that your order contrary to expectations arrives in damaged condition, please contact us here: to an